Refund & Return Policy for LIKE ALWAYS MART
Effective Date: [27/02/2025]
At LIKE ALWAYS MART, we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, we offer a straightforward return and refund process. Please read through our Refund & Return Policy below for more information.
1. Return Eligibility
You may return an item if:
- The item is in new, unused, and undamaged condition with original packaging and tags (if applicable).
- The item is returned within [30] days from the date of delivery.
- The item is not in a non-returnable category, such as perishable goods, hygiene products, custom-made, or clearance sale items.
Non-Returnable Items
- Food and beverage items
- Health and personal care products (e.g., cosmetics, skincare)
- Customized or personalized products
- Digital downloads, gift cards, or vouchers
- Clearance sale or final sale items
2. How to Return an Item
If you’d like to return an item, please follow these steps:
A. Initiate the Return
- Log in to your account and go to the Order History section.
- Select the item(s) you wish to return and click on the “Return” button.
- Fill out the return form, providing details such as the reason for return, item condition, and preferred refund method.
- You will receive a return confirmation email with the details of the return request.
B. Packaging the Item
- Repack the item securely in its original packaging (if available) to prevent damage during shipping.
- Include any accessories, manuals, or documentation that came with the product.
C. Shipping the Return
- Depending on your location and the return reason, we may provide a prepaid return label or instructions to return the item at your own expense.
- You may use any reputable shipping service that offers tracking to return the item to us.
- For items being returned from international locations, you may be responsible for return shipping costs.
3. Refunds
Once we receive and inspect your returned item, we will process your refund within [30] business days.
Refund Method
Refunds will be issued based on the original payment method used at checkout.
- Credit/Debit Cards: Refunds will be credited to your card within [30] business days.
- Mobile Money (e.g., M-Pesa): Refunds will be issued to the same account used for payment.
- Bank Transfers: Refunds will be processed to the bank account from which the payment was made.
- Cash on Delivery (COD): Refunds will be issued via bank transfer or mobile money, as agreed upon with customer support.
Please note that the original shipping charges are non-refundable.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, you will need to return the original item and place a new order for the replacement.
5. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at support@likealways61@gmail.com or via Phone/WhatsApp + 255752099695.
- Provide clear images of the damaged item and packaging, along with a description of the issue.
- We will either offer a full refund or send a replacement free of charge based on your preference.
6. Late Returns
Returns received after the return period (typically [30] days) will not be accepted unless there are exceptional circumstances. If you are unable to return your product within the given time frame, please contact us, and we may consider your situation on a case-by-case basis.
7. Cancellation Policy
You can cancel your order before it has been shipped. To cancel an order:
- Go to My Orders and click on the “Cancel” button.
- You will receive a notification confirming the cancellation if the order has not been shipped.
- Once your order is dispatched, we can no longer process a cancellation request. However, you can still return the item after delivery.
8. Shipping Costs for Returns
- Free Returns: If the return is due to a faulty or damaged item, we will cover the return shipping cost.
- Return Shipping Fees: If the return is not due to a defect or mistake on our part, the return shipping cost will be borne by you.
9. Customer Support
If you have any questions or concerns regarding our Return & Refund Policy, please don’t hesitate to reach out to our customer support team:
📧 Email: support@likealways61@gmail.com
📞 Phone/WhatsApp: +255752099695
10. Changes to This Policy
We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be reflected on this page with an updated effective date.
We encourage you to review this policy periodically for any updates.
